You spent all summer, cleaning, merchandising, and getting your store or restaurant ready for the influx of tourist – you are ready, but ARE YOUR STAFF CUSTOMER SERVICE READY? Business owners, during this short workshop, you will learn what you can be doing right now to make sure that when tourist visit your business, they leave happy and return frequently.

Customer service is key to customer retention and Christine Devlin of the Visitors Convention Bureau will tell you how to get your business truly tourist season ready.  As Walt Disney would say –

“What ever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do.”

Please join the Florida SBDC at FGCU on Monday, October 27 from 9:30AM – 11:30AM at FGCU’s Sugden Welcome Center, 10501 FGCU Blvd S., Fort Myers, FL 33965.  Register online at or contact our office today –  we invite business owners to attend and bring their management and support staff with them.  This is a free event designed for businesses in the hospitality and retail industry.  If you are a business owner or key manager in these industries then this workshop is definitely going to be for you!!!