SBA Resources: Customer Service – What is it and why you need it!

AZ Customer Serivce

The SBA offers a no cost online course with self-paced training exercises to introduce you or your staff to customer service basics and the importance of excellence in taking care of YOUR CUSTOMERS! Anyone can register online, anywhere at https://www.sba.gov/tools/sba-learning-center/training/customer-service

If you are looking for some hands on assistance finding customers, join us on February 5 at the Lehigh Acres Chamber of Commerce from 10 a.m. to noon.  This is a low-cost workshop where you will get hands a hands on understanding of what to look for when locating those perfect customers.  Register online today at https://clients.floridasbdc.org/workshop.aspx?ekey=900350006

Upcoming Workshop: How To Find The Right Customers! Lehigh Acres – Feb 5

customersLehigh Acres, FL: Thursday, February 5, 10 a.m. to noon, Lehigh Acres Chamber of Commerce, Lehigh Town Center, 25 Homestead Rd N, Lehigh Acres, FL 33936.

Not every customer is a good customer. Will they pay on time?  Learn how to determine when to play it safe or even deny credit altogether. Get a company’s financial snapshot in an instant. Healthy cash flow depends on timely payments. Learn how to obtain access to business credit information and payment histories. Get credit limit recommendations and rankings on the likelihood of a company to experience late payments, and overall risk. Extend the right credit limit to the right companies.

We have a added another location to provide consulting! We are in downtown Fort Myers now too!

Pat Kirkpatrick, Florida SBDC Consultant and new satellite location - Downtown Fort MyersThanks to a MOU with the Lee County Economic Development Office, we have a satellite office located in downtown Fort Myers.  Consultant, Pat Kirkpatrick is available on Wednesday’s to meet with clients.  To schedule an appointment to meet with Pat for a consultation,  contact our main office at 239.745.3700.  The downtown office is located at 2201 Second Street #500, Fort Myers, FL 33901.

FSBDC Tools: Business Renewal – Adjust to a changing marketplace

renew-iconRenew – Adjust to a changing marketplace

We live in an ever-changing marketplace. Successful companies find ways to leverage change as a catalyst for growth. The Florida SBDC Network can help you leverage change by understanding your assets and strengths, and building a toolkit to reinvent the way you do business. Ask yourself the following as you consider renewing your business model: Continue reading